Once a user selects and purchases any recharge or bill payment plan available on the BBPS & Recharge website or application, the transaction amount paid is considered final and non-refundable. As per applicable laws, the purchase of digital recharge or bill payment services is an irreversible process.
After successful payment, BBPS & Recharge will process the transaction immediately. In cases where the transaction fails due to incomplete KYC or incorrect details provided by the user, the payment will not be refunded. Users must complete their KYC verification to access and use BBPS & Recharge services.
If a recharge or bill payment transaction fails directly due to a system error on the BBPS & Recharge platform, and the payment gateway confirms the failure, the refund will be automatically processed to the user’s original payment method within 3 to 21 working days. A confirmation email or SMS will be sent to the registered user once the refund is initiated.
For educational products, courses, or learning subscriptions offered through the BBPS & Recharge platform (or its partner portals), all payments made for online learning, digital content, or training modules are non-refundable once access is granted to the user.
Users are advised to carefully review course details, eligibility, and demo materials (if available) before making a purchase. Once digital learning content or certification materials are accessed, downloaded, or streamed, it is considered as “consumed,” and refunds cannot be issued.
In the unlikely event that a course is cancelled or unavailable due to a system issue, technical fault, or internal error, BBPS & Recharge will offer either:
Refunds for eligible education-related cancellations, if approved, will be processed within 7 to 21 working days from the date of approval. Notification will be sent via registered email or SMS.
By enrolling in any course or educational service, the user acknowledges and agrees to these refund terms and the non-transferable, non-refundable nature of digital education services.